Multitasking is about knowing how to juggle several issues or tasks at once. Prioritizing is about knowing which of the issues or tasks are the most important and need to get done first. You need to be able to combine multitasking and prioritizing expertly. This is a bit of an art, but it can be learned. Most clerical staff, receptionist and junior secretaries have conflicting demands placed upon them. Before you can prioritize the conflicting demands on your time, you must understand your own, your manager's and your company’s values and objectives. With this understanding as a foundation, we will show you how to manage both priorities and time so you can manage everyday work and life demands, accomplish more in less time, communicate more effectively with others and with your team, respond to multiple demands and projects, and delegate more complex decisions and tasks to your staff with increasing confidence. This 5-days course has been specially designed to equip your support staff with the necessary skills to tackle their daily task with interest, vigor and enthusiasm. In additional this training will help them to plan and execute their work in a more organized way.