Effective Communication skills for better internal customer services

for more details please contact us at " mhaggag@ebc-td.com " or mobile 00905345799999 Building your internal customer service skills

When you think of customer service, you usually reflect on your experiences with your external customers — those who pay the bills. That clearly is a good strategy. However, you cannot minimize the importance and impact of internal customer service. This can be just as valuable and a true reflection of your company’s culture.

How employees treat each other is critical to building an organization in which employees enjoy their work and feel appreciated. In employee surveys these attributes always are on top as most important in workplace satisfaction.

You have a support staff made up of finance, credit, human resources, operations and other departments. Each member of these departments is an integral part of your success. That is why their skill sets need to extend beyond the operational components of their respective jobs.

Doing their jobs well includes a wide range of communication skills. The emphasis on exceptional customer service does not solely reside with those who interact with your external customers.

Management has a responsibility to set standards for all positions and that includes skills related to delivering exceptional customer service. All employees must buy into your company culture. You need to help them understand the value of upholding your standards.

Location & Dates

15 - 19 May
Istanbul
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Fees in USD

Per participant 2500 USD
(including coffee breaks and a buffet lunch daily)

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CONTACT US

info@ebc-td.com
+90 212-2256636

European Business Center for Training and Development has been founded in Middle east since 1999 to provide a high quality training and consultation services in the region.We provide public and specialized in-house training courses delivered in a manner that builds lasting partnerships, to meet the complex needs of business growth.

CONTACT US

+90 212-2256636
+90 534-5799999
+90 212-2256994
info@ebc-td.com
+90 534-5799999
Cumhuriyet Cd. No:38 Taksim, Şişli, Istanbul
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