One of the most difficult things to deal with as a manager is conflict management. No matter how great of a corporate culture you create or how good of a role model you are, there will always be situations that require you to deal with emotional stress within the ranks. Personal conflicts, outside pressures, personality issues and job-related stress occur in any workplace setting.
When I first started out as a manager, I was excited about working with my team. The thought that there would be conflict not only between co-workers, but also between myself and some of my employees did not occur to me. When the team started having unresolved issues with one another, I honestly wanted to just ignore it and hope that it would go away by itself. When this didn’t happen, I started doing research on conflict management. I ran across some information on emotional intelligence that was very interesting.