Customer Relationship Management: CRM Strategic Roadmap

for more details please contact us at " mhaggag@ebc-td.com " or mobile 00905345799999

Customer relationship management (CRM) is an approach to managing a company’s interaction with current and future customers. The CRM approach tries to analyze data about customers' history with a company, in order to better improve business relationships with customers, specifically focusing on retaining customers, in order to drive sales growth. One important aspect of the CRM approach is the systems of CRM that compile information from a range of different channels, including a company’s website, telephone, email, live chat, marketing materials, social media, and more Through the CRM approach and the systems used to facilitate CRM, businesses learn more about their target audiences and how to best cater to their needs. However, the adoption of the CRM approach may also occasionally lead to favoritism within an audience of consumers, leading to dissatisfaction among customers and defeating the purpose of CRM

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Per participant 4500 USD
(including coffee breaks and a buffet lunch daily)

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info@ebc-td.com
+90 212-2256636

European Business Center for Training and Development has been founded in Middle east since 1999 to provide a high quality training and consultation services in the region.We provide public and specialized in-house training courses delivered in a manner that builds lasting partnerships, to meet the complex needs of business growth.

CONTACT US

+90 212-2256636
+90 534-5799999
+90 212-2256994
info@ebc-td.com
+90 534-5799999
Cumhuriyet Cd. No:38 Taksim, Şişli, Istanbul
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