Dealing with complains and challenging situation

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When receiving a complaint the first step is to listen to what client or customer is saying. You may be tempted to jump in with reasons as to why the situation may have happened or try to shift the blame but this will only add fuel to the fire – the customer wants to be heard. There is a strong possibility that the customer making the complaint is going to be angry or upset. It is important for you to stay calm and take as much information as possible relating to the complaint.

Customer complaints are inevitable, no matter how streamlined your business. They must always be acknowledged and dealt with effectively. By ignoring or dismissing complaints, you are effectively telling the customer that you don’t value their opinions.

Many business owners see complaint management as a time-consuming and frustrating process. However, by developing an efficient system, complaints can be resolved quickly and easily

Location & Dates

06 - 10 Mar
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Fees in USD

Per participant 2500 USD
(including coffee breaks and a buffet lunch daily)

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+90 212-2256636

European Business Center for Training and Development has been founded in Middle east since 1999 to provide a high quality training and consultation services in the region.We provide public and specialized in-house training courses delivered in a manner that builds lasting partnerships, to meet the complex needs of business growth.


+90 212-2256636
+90 534-5799999
+90 212-2256994
+90 534-5799999
Cumhuriyet Cd. No:38 Taksim, Şişli, Istanbul

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