for more details please contact us at " firstname.lastname@example.org " or mobile 00905345799999 The Best Practice Guide for Customer Service Professionals is for all those who deal with customers, face to face or on the telephone. It has been written to help you improve delivery of better customer service. Working with customers can be demanding as today’s customers expect to deal with genuine professionals representing organizations that are capable of meeting their expectations. As a professional you will need to use skills and knowledge that take time, effort and motivation to develop. The purpose of the Best Practice Guide is to allow you to develop that set of skills and knowledge. This may be done either in your job role or within a learning programmer supported by a trainer or a coach. We hope you find the Best Practice Guide informative and fun. For someone new to customer service all the concepts, guidelines and activities will prepare you to operate as a true professional. If you are already experienced in dealing with customers you will discover new ideas and find ways of improving your expertise. Each chapter has a simple self-assessment activity. Use these activities to test your own understanding. Use the learning log to reflect on your own development, making sure that you put the changes and improvements in place.
European Business Center for Training and Development has been founded in Middle east since 1999 to provide a high quality training and consultation services in the region.We provide public and specialized in-house training courses delivered in a manner that builds lasting partnerships, to meet the complex needs of business growth.